IMPORTANT COVID-19 UPDATES
UPDATES AS OF APRIL 2, 2020
UPDATES AS OF APRIL 1, 2020
UPDATES AS OF MARCH 27, 2020
Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting the world around us. For 30A Vacay, that means understanding how it affects our employees, guests, homeowners, and then making the necessary adjustments to our work and operations. We have one simple objective that guides us: keeping our guests, homeowners, staff and vendors safe. This has been at the center of our conversations the last few weeks.
We are actively following the CDC guidelines and recommendations on the steps that can be taken to help prevent the spread of the virus. We have shared specific instructions with our staff, vendors and housekeeping teams on the importance of washing their hands and staying home if they feel sick or are returning from an area identified as posing a coronavirus-related risk.
CANCELLATION POLICY & REFUND UPDATE
AS OF MARCH 21, 2020
We are currently prioritizing cancellations and requests based on the arrival date of each reservation. Arrival dates within a 14-day window will be answered first and in the order in which they were received. Thank you for your patience during this unprecedented time. Due to extremely high call volume, you may experience some delay so please be patient as we work through each request. For quicker responses, please email [email protected] and we will get back to you as quickly as possible.
For those of you considering future travel options, we have adjusted our cancellation policy to the following:
Guests within 60 days of arrival (as of today, 3.21.20, on or before May 20,2020)
- We will offer a full credit towards a future stay for any date within 12 months of your current booked dates. The property for the credit shall remain the same property as originally booked. If the property becomes unavailable for a future stay, the amount of the certificate may be applied to a new reservation. If the new dates are in a lower or higher priced season, you will receive a credit if the rate is lower or pay the difference if the rate is higher. Your rate will be locked if you choose the same date 12 months from now.
For guests arriving beyond 60 days
- We will implement our standard guest agreement cancellation policy (90 days changed to 60 days) allowing for cancellations at any time for any reason, up to 60 days prior to guest arrival.
Thank you for understanding and your patience with our team while we work our way through this difficult time together. We will get through this together. Stay healthy and we look forward to seeing you on the beach again soon.
The 30A Vacay Team
Local Beach Updates
Walton CountyBy order of the Walton County Board of County Commissioners, beginning Friday morning, March 20, at 5 a.m., beach maintenance crews, with assistance from Walton County Sheriff’s Office, Beach Code Enforcement, Beach Ambassadors, and the South Walton Fire District, will be physically closing all public beach accesses. Closures at regional and neighborhood beach accesses (RBA/NBAs) will include barricading the walkover(s) with added signage and locking of the bathhouses, if applicable. At this time, the parking areas at all beach accesses will remain open. All public accesses will be closed by end of business Friday as part of the local effort to prevent the spread of COVID-19.
SeasideSeaside commercial will close commercial areas Saturday, March 21st at noon. At that time, food & beverage merchants may remain open for to-go service only, unless otherwise directed by the state or federal government. Swim and Tennis Club, all areas closed.
WatercolorOn March 17, the WaterColor Board of Directors approved a motion directing all community pools closed, with the exception of bathrooms on the Beach Club pool deck. Due to the closure of the beaches, the WaterColor Beach Club will now be entirely closed.
Other amenity closures include the basketball court and playground at Camp WaterColor and the WaterColor Tennis Center. Property Concierge service is suspended. All scheduled events and activities have been suspended.
WatersoundAll amenities including beach access are currently closed.
Rosemary BeachThe Board of Directors of Rosemary Beach Property Owners Association has closed the beach and all pools, effective immediately, to mitigate the potential spread of COVID-19. The closure applies to all owners and guests and will extend through Sunday, April 12th. They will continue to monitor this situation and will take additional measures as necessary to protect owners, staff and community. Restaurants Under a new executive order, the governor issued that licensed restaurants and food establishments must suspend on-premises food consumption for customers. Owners may keep kitchens open for takeout or delivery. The same applies for alcohol, and the order lifts some restrictions on restaurants to allow for the sale of drinks with to-go meals.
All gyms have been ordered closed as well