Common Questions about Vacation Rental Homes

When will I receive my check in information?
This info is sent via email when your final payment is processed.  Typically 45 days prior to your arrival.

How do I check in?
All of our properties have keys or key less access codes right on the property. You do not have to check in with an office. We keep the check in process simple for our valued guests.

Are pets allowed?
Yes and No. Many of our properties are pet friendly and some are not. Please email or call to check on Pet Friendly options.

What are the check in/check out times?
Check in is at 5pm and check out is at 9am.  Please do not request an early check in.  We like to use all of the time provided between stays to make your accommodations the best that they can be. 

What should we do before leaving the property?
We just ask that you put the dirty dishes in the dishwasher, start a load of towels (if possible), lock the doors, and put any keys back in the key boxes (if applicable).

What amenities are included with my stay?
The property will be equipped with a starter shampoo, conditioner, lotion,  and body wash in each bathroom.  Also, there will be 1 roll of toilet paper per bathroom.  The kitchens will have 1 roll of paper towels, a small dish washing soap, a dishwasher packets, and 1 garbage bags per trash can.  Please note that you will be responsible for purchasing extra items.

Will beach towels be provided?
No, our homes are stocked with bath towels and linens for the beds, but nothing to take out of the home.

Is there WiFi at the property?
Yes, all of our homes and condos have WiFi.

Will there be daily or mid week maid service?
These services are available upon request for an additional charge. 

Are bikes provided?
Some of our properties do come with bikes.  If you need additional bikes please see out Concierge Services page for bike rental recommendations.

Can we get additional pool passes for the people in our group?
No, each property is only allowed 2 pool passes per the Homeowner's Association.  1 pool pass will get a group in, so no need to worry about having 1 per person.

Are Beach Chairs and Umbrellas Provided?
A few of our properties do include one set up, but you will need to double check with the property manager to confirm if your reservation includes them.

Do I have complementary access to the fitness and tennis centers?
No. Your pool pass will provide you "access" to the facilities, but there will be a daily/hourly/weekly fee to use them.